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Software Should Mirror Business Processes

by Scot Herrick on December 14th, 2006

Earlier today I whined that SAP was a virtual monopoly because the software forced their software business processes on businesses: good, bad, or indifferent.

The truth of the matter is this: software should be implemented that directly matches your intended business process.

OK, I just read that again and thought it sounded like a Mission Statement. When what we’re looking for here is a Mantra.

The Mantra is this: Software forces your business process.

Since it does, it is critical that your investment in software does what the business needs. That doesn’t happen very often.

More often, businesses evaluate software not upon their needed business process, but upon what cool features are built into the software. You know, the “out-of-the-box” version. The one that we’ll implement — that least-expensive-vanilla one just waiting to get out of the box.

How often, when we’re working, do we think about how some new feature or application is totally cool, or really cutting edge, or just neat? All the time. Me too. (Tris especially!!).

Yet, without a clear idea of what you want to do with your business processes, software will simply make bad things happen faster than they are now.

In my experience, we use the processes of the software tool for our business because we don’t know what the business process for our business should really be to serve our customers.

It’s a cop out to doing our job.

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POSTED IN: Cube life, Software tips, Staying Sane, Strategy

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